CS doesn't scale through headcount.

It scales through CONTROL.

We build systems that turn customer signals into actions -

so your CS team focuses on what matters.

Why CS teams lose control

Your team works hard. You track metrics. You review dashboards weekly.

And still:

    • Customers churn without warning.

    • Expansion opportunities slip by.

    • CSMs spend too much time on accounts that won't move the needle.

     

    When customer volume grows  -  Patterns get buried  -  Signals get lost  -  Teams react instead of steer.

    Stop guessing where to act.

    Start steering Customer Success.

    What changes with CONTROL

    Before CONTROL
    Churn appears suddenly
    CSMs firefight escalations
    Expansion happens by luck
    Team capacity is maxed
    After CONTROL
    Risk signals surface 45+ days early
    High-value accounts get proactive attention
    Triggers fire when thresholds are met
    Same team handles 3x the volume

    See if CONTROL fits your setup

    We start with a 20-minute diagnostic conversation.

    No pitch. Just a clear assessment.

    CONTROL is developed and implemented in collaboration with Kaiser CX Consulting and Pollup AI, combining system design with applied AI engineering.