Three scoped pilots. Eight weeks. No new tools. Each pilot delivers a working system — not a deck, not a recommendation, not a roadmap.
Start a pilot →Most CS teams have data. What they're missing is the system that turns it into action automatically.
We map what you already have — CRM data, product usage, support tickets, NPS. No new data sources required.
Retention risk, expansion readiness, onboarding health — logic that fits your segments and your reality.
Pre-drafted emails, task routing, meeting briefs — ready before your CSM opens the account.
NRR, time-to-action, coverage rate. Clear metrics from week one after go-live.
Pricing on request · Fixed project fee · No surprises
Structured onboarding built into your CRM. Every new customer gets a personalized path, guided milestones, and automated alerts when they fall behind — without manual CSM oversight.
Before every customer meeting, your CSM has a fully prepared briefing — automatically generated. Key stats, live health signals, updated success plan. No manual prep, no tab-switching.
Your signals are scattered across your stack. This pilot connects them — and turns them into prioritized, automated action. Your CSMs know exactly who to contact, when, and what to say.
CONTROL is built to work inside your existing CRM — HubSpot, Pipedrive, Planhat, and others. We assess your setup in week one and build accordingly. No migration required.
Typically 2–3 hours per week from one internal stakeholder during the pilot. We do the build. Your team reviews, gives feedback, and takes over at handover.
You own it. Full documentation, clean handover, your team runs it. If you want to extend or add a second pilot, we can — but there's no dependency on us to keep it running.
Especially then. A small team can't monitor every account manually. CONTROL makes sure the right accounts surface automatically — so your CSMs spend time where it matters.
30 minutes. No sales pitch. I'll look at your setup and tell you honestly whether a pilot makes sense.
Book a call →Or write directly: christiane@kaiser-cx.com